// your direct line to me

Customer support

Are you using one of my modules? Below you will find how to reach me for bugs, questions, or extension requests.

PREFERRED WAY

Support straight in Group Office

Every licensed Group Office user will find the entry Module Support in the user menu at the top right. One click opens a prepared e-mail to me — including your support and license data in encrypted form. There is no need to look up a customer number, a version, or a list of modules.

License, version, and system data are included automatically
Transmitted encrypted — only I can read the details
Your request goes directly into support processing
AD
My Account
System Settings
Module Support
Help
About

// user menu → module support

01
Open the menu

In Group Office, click your user initials at the top right and choose Module Support.

02
Describe the issue

The e-mail asks what happens, when it occurs, and whether it can be reproduced. Feel free to attach screenshots.

03
Send it off

The system information is already inserted. Sending is enough. Requests are handled by order of arrival and urgency.

ALTERNATIVE WAY
No access to Group Office?

If the system is unreachable or you are not a licensed user yet, send me a message to the e-mail address below.

support@joergbort.dev